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‎02-08-2025 07:32 AM

HP Recommended
Product: OMEN 25L Desktop PC GT12-0000i (ID 7WM96AV)

update to win 11 failed had to do a fresh install of windows 10(recovery thumb drive) now its a generic windows computer. Is there away to get the original sogtware so I can restore it to factory original

Category:
1 REPLY 1

‎02-08-2025 10:55 AM

HP Recommended

You can use the HP cloud recovery tool to make a bootable USB recovery drive that should install the original HP factory software and drivers:

 

Here is the link for how to use the utility.  You will need a 32 GB USB flash drive for this:

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the software from the Microsoft Store:

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Otherwise, your only option would be to install the drivers and available software that is on the support page.

 

OMEN Desktop PC 25L GT11-0000i / GT12-0000i (7WM02AV) Software and Driver Downloads | HP® Support

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