it mentions a BIO ERROR

[green_eyes0522]

 have a wndows 7 home premium   laptop computer    ,it came up that i should  see  a technician about a Bio error ,,I have no idea what this means,this in=s a brand new computer             help?             thank you in advance 

[WAWood · Accepted solution]

green_eyes0522

Hello;

Allow me to welcome you to the HP forums!

I read your post about possible BIOS error in your new PC and wanted to help.

Since this is a relatively new machine, instead of struggling for hours to fix it yourself, why not just let HP fix it -- for free!!  

You should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Good Luck

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[green_eyes0522]

thank you so much for helping me   with this question.I truely appreciate your help              God bless  you