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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- it puts unfinished email into Trash instead of Draft when i ...

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07-22-2025 04:14 AM
Hi @Michael1939,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
If your unfinished emails are going to Trash instead of Drafts when you close them on your HP 14-inch laptop running Windows 11, this is likely related to your email client settings rather than the laptop itself.
Please note: Support via Email or any applications is limited; hence, if the steps don’t help, you have to speak to the respective support team.
General Troubleshooting Steps:
For Webmail (e.g., Gmail, Outlook.com):
- Make sure you're not clicking “Discard” instead of closing the window.
- Use the “X” or back arrow to close the draft—this usually auto-saves it.
For Microsoft Outlook:
- Go to File > Options > Mail.
- Scroll to Save messages.
- Ensure “Automatically save items that have not been sent after this many minutes” is checked.
- Set the folder to Drafts, not Deleted Items.
For Windows Mail App:
- Open Settings > Manage Accounts > [Your Account] > Change mailbox sync settings.
- Scroll to Sync options and ensure Email is on.
- Check if Drafts folder is properly mapped.
I hope this helps.
Take care, and have an amazing day!
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Regards,
VikramTheGreat