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key board error on start up how can I correct this?

HP Recommended
Pavillion 27-a031
Microsoft Windows 8.1 (64-bit)

When I go to start up my desktop all in one it gives me a keyboard error message and to press the ecs key to go to the start up menu. When I go to the start up menu, I cannot get it my mouse pointer disappears and I have no function in my keyboard. HELP. I cannot get into my computer. I already did a reset and that did not work.

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HP Recommended


Are your keyboard and mouse wired or wireless -- it makes a difference.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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