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Level 2
12 9 0 15
Message 1 of 3
Flag Post


HP Recommended
HP Pavilion 690
Microsoft Windows 10 (64-bit)

So I woke up to my HP Pavilion 690-0048no machine having this bluescreen. No matter how many times I reboot, it happens again immideately as soon as I reach the login screen and this happens even in safe mode.


As I remembered that less than 24 hours ago, Windows Update wanted to install some HP-related update I’ve now also tried both ”Uninstall latest quality update” as well as ”Uninstall latest feature update” options available in Windows 10 recovery, but that did not help.


I dropped into the command-line and ”wmic qfe list” shows just 3 KB updates from last year and Windows does not let me remove any of these 3 via ”wusa /uninstall”


Memory dump:


For analysis of this file, run !analyze -v
fffff805`065c2380 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffc805`995cea70=000000000000001e
5: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8050fc65b9e, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000008db54e18, Parameter 1 of the exception

Debugging Details:


Key : Analysis.CPU.Sec
Value: 4

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on LPC0TGRS4

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.Sec
Value: 25

Key : Analysis.Memory.CommitPeak.Mb
Value: 59

Key : Analysis.System
Value: CreateObject

BUGCHECK_P1: ffffffffc0000005
BUGCHECK_P2: fffff8050fc65b9e
BUGCHECK_P4: 8db54e18
READ_ADDRESS: 000000008db54e18
EXCEPTION_PARAMETER2: 000000008db54e18
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)

TRAP_FRAME: ffff800000000000 -- (.trap 0xffff800000000000)
Unable to read trap frame at ffff8000`00000000

ffffc805`995cea68 fffff805`0665ad71 : 00000000`0000001e ffffffff`c0000005 fffff805`0fc65b9e 00000000`00000000 : nt!KeBugCheckEx
ffffc805`995cea70 fffff805`065d431d : ffff8040`20100000 ffffc805`995cf300 ffff8000`00000000 00000000`8db54e18 : nt!KiDispatchException+0x15c671
ffffc805`995cf120 fffff805`065d0505 : 00000000`00007648 00000000`00000000 fffff805`0fc68030 ffffb300`9ea82180 : nt!KiExceptionDispatch+0x11d
ffffc805`995cf300 fffff805`0fc65b9e : 80000000`00000003 00000000`00000000 00000000`00000000 fffff805`0fc68028 : nt!KiPageFault+0x445
ffffc805`995cf490 80000000`00000003 : 00000000`00000000 00000000`00000000 fffff805`0fc68028 00000000`00000000 : 0xfffff805`0fc65b9e
ffffc805`995cf498 00000000`00000000 : 00000000`00000000 fffff805`0fc68028 00000000`00000000 fffff805`0fc5f873 : 0x80000000`00000003

SYMBOL_NAME: nt!KiDispatchException+15c671
IMAGE_NAME: ntkrnlmp.exe
IMAGE_VERSION: 10.0.18362.720
STACK_COMMAND: .thread ; .cxr ; kb
FAILURE_BUCKET_ID: 0x1E_c0000005_R_nt!KiDispatchException
OS_VERSION: 10.0.18362.1
BUILDLAB_STR: 19h1_release
OSNAME: Windows 10
FAILURE_ID_HASH: {8cda4994-5937-8d70-909d-3f5236ba02c6}


Looks like something is tripping Windows Defender / Windows Anti-Malware service? What now?

Level 3
16 13 2 8
Message 2 of 3
Flag Post
HP Recommended

I'm having this issue as well. I just reset Windows 10, paused updates and tried to uninstall any updates on the machine. I just got this computer back about a month ago from HP repair center for an issue with similar symptoms.

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HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

@dnaumov Welcome to HP Community!


I understand that you are getting a blue screen.


In that case, I would suggest you perform the system recovery.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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