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ronnie1179
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locked out of signing in screen

HP Recommended
p7-1414pc
Microsoft Windows 8.1 (64-bit)

how do i find windows 8 reinstall 

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wb2001
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@ronnie1179 

Policy states no assistance can be rendered in fixing the sign-in issue.

A workaround solution:

1) You BIOS NRAM contains the product key.

2) Download WIN 10 (you should be there already).  Follow instructions to install Win 10 on a different PC.

3) Install a new 1 TB 3.5" HD.

4) Run WIN 10 installer you downloaded, skip the product key entry. You must have ethernet internet cable attached. WI-FI is a pain!

5) You can use an external USB to SATA drive enclosure to transfer ONLY data files off the old HD.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
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