minus key in numlock not working while all keys work properly

[BigJmi]

The minus key in numlock does not work, All other keys do work.

[Irwin6]

Hi @BigJmi,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with one of the key on the keyboard that is not working on your PC.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

Take care and have a great day ahead!

Irwin6

HP Support

[BigJmi]

HP P/N 672647003

SPARE P/N 724720001

I cannot say when this problem first occurred, but I would say the last 2 months.

NB  The minus key causing the problem is located in the "NUMLOCK" keys and all of the other keys controlled by the "NUMLOCK" work properly.  I have removed the key cap and found it to be perfectly clean.

[Irwin6]

Hi @BigJmi,

I was not able to pull up any information related to your HP product to assist you further.

Please help with the full name of your product to assist you further.

Take care and have a great day ahead!

Irwin6

HP Support

[BigJmi]

I don't know the meaning of your reply:   "Please help with the full name of your product to assist you further."

The product is called a KEYBOARD identified by HP P/N672647003 and Spare P/N 724720001.

.

hp

[Irwin6]

Hi @BigJmi,

I see that it is an individual keyboard that you have an issue with and if any of the keys are not working.

The keyboard needs to be replaced.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support