cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
rjlonergan
Level 1
8 5 0 0
Message 1 of 4
265
Flag Post

missing drivers (pavilion p6537c desktop)

HP Recommended
Pavilion p6537c
Microsoft Windows 7 (64-bit)

I have a Pavilion p6537c desktop PC that I had to reinstall WIndows 7 x64 on. The entire HDD was wiped. Upon booting up for the first time, I have no drivers for anything. The HP website is the worst ever and customer support is nonexistent. I can't get through to a real person and the drivers and downloads section of the website doesn't work whatsoever. Can anyone provide me with links to the drivers I need for this machine? Thank you kindly for your support.

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
138,143 91,827 21,331 28,449
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

HP retired support for that model PC since it is more than 10 years old.

 

I looked up the motherboard specs and these basic drivers should get the graphics, audio and ethernet working.

 

Graphics:

 

Select the W7 x64 driver from the link below, install and restart the PC.

 

ATI Radeon™ 3000 Drivers & Support | AMD

 

Audio:  Download and install the 64 bit graphics driver from the link below and restart the PC.

 

PC Audio Codecs > High Definition Audio Codecs Software - REALTEK

 

Ethernet:  Download, unzip and run the setup application from the W7 driver from the link below.

 

Realtek PCIe FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK

 

If there are any other drivers you need, please post the device description and the hardware ID for each device.

 

Use this guide to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

Was this reply helpful? Yes No
rjlonergan
Author
Level 1
8 5 0 0
Message 3 of 4
Flag Post
HP Recommended

The only thing device manager says needs a driver following the OS reinstall is the ethernet controller. The hardware ID is:

 

PCI\VEN_10EC&DEV_8136&SUBSYS_2AA9103C&REV_05

PCI\VEN_10EC&DEV_8136&SUBSYS_2AA9103C

PCI\VEN_10EC&DEV_8136&CC_020000

PCI\VEN_10EC&DEV_8136&CC_0200

 

Is the Realtek link you provided the proper driver for this hardware ID? For future reference how do you determine the device name/model from the hardware ID? A google search of that hardware ID turns up no additional details or drivers.

 

Is there a benefit to installing the graphics and sound drivers you provided if device manager says they already have one?

 

Thank you!

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
138,143 91,827 21,331 28,449
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

 

Windows 7 probably installed a generic audio driver.

 

You should install the audio driver unless the device installed under the sound, video and game controllers device manager category is the Realtek HD audio device.

 

Graphics...if the AMD graphics adapter is listed under the Display Adapters device manager category, then you don't need to install the graphics.

 

If it shows up as a Standard VGA adapter, then you need to install the W7 AMD graphics driver.

 

The W7 Realtek ethernet driver link I posted should work, as it is pretty much a universal driver that installs drivers for most every gigabit and fast ethernet adapter they make.

 

I just google the hardware ID for most devices, and something shows up...even one of my old posts usually shows up.

 

Such as this one...the driver link is no good because the post is so old, and HP rearranged the driver pages.

 

Solved: Ethernet Controller Driver missing - HP Support Community - 738027

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation