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missing or failed printhead

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hp8620
Microsoft Windows 7 (64-bit)

I have a messed saying missing or failed printhead

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please advise how to fix missing or failed printheads

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HP Support Agent
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Hi @msparker1955

 

Welcome to the HP Support Community. I'd be happy to help you with the Printhead error.

 

Please try these steps - HP Printers - Error Indicates Faulty Printhead

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

  

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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