model 23-q111na 23"all-in-one support has no Bios and Drivers available on HP support

[HFPO]

HP 23"  all-in-one (23-q111na) running win 10 (64) failed with a "ACPI_bios_error" . 

Disk changed, system rebuilt but still fails. HP support platform for this device has no Bios/Drivers available, does anyone know where I can get them and can I have advice on fixing this error.

Regards

[VikramTheGreat]

Hi @HFPO,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

We understand that you're encountering an ACPI_BIOS_ERROR on your HP 23" All-in-One PC (model: 23-q111na), and despite replacing the hard drive and reinstalling Windows 10 (64-bit), the issue persists. Additionally, BIOS and driver support appear to be unavailable on our official support site, as the product has reached end-of-life status (released in 2015).
 

Let us guide you through the steps to potentially resolve this issue:

1. Check Windows Version Compatibility

Ensure you're using a version of Windows 10 that was officially supported during the hardware’s lifecycle. Since the PC was released in 2015, it may not be fully compatible with later versions like Windows 10 21H2 or beyond.

• Try reinstalling Windows 10 version 1809 or 1903 using the Microsoft Windows ISO Downloader or official Microsoft media creation tools

2. Enable Legacy Boot or Disable Secure Boot

• Enter BIOS setup by pressing F10 at startup.
• Under Boot Options, disable Secure Boot and enable Legacy Boot.
• Save and exit. This may help if ACPI errors are related to UEFI mode.

3. Check RAM and Hardware

• Run diagnostics from the HP PC Hardware Diagnostics UEFI tool:
  • Press F2 on startup (or Esc > F2).
  • Run full memory and system tests.
• Faulty or unsupported RAM could trigger ACPI-related issues.

4. BIOS Reset

• Disconnect power.
• Hold the power button for 15 seconds (drains residual power).
• If available, use the Clear CMOS jumper on the motherboard (refer to internal layout if accessible).
• Restart and enter BIOS to reset to defaults.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support