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01-13-2021 03:27 PM
Product: HP Pavilion500 PC
Operating System: Microsoft Windows 10 (64-bit)
My mouse and/or controller moves by itself. I thought it was the controller that I bought a few years ago. So I got a refund. However, the problem seems to happen with any controller I plug into my computer. Even when I know the controller works. Recently, even the mouse has been doing it. I tried resetting my computer OS, but that caused more trouble then good. I've gone to Microsoft about this, but they couldn't help.
3 REPLIES 3
01-20-2021 07:37 PM
Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer. I will be delighted to assist you here.
Check the Mouse options under the control panel:
Start → Control Panel → Mouse → Buttons tab.
Check the box labeled "Use MS Office compatible scroll only."
Also, check the box below labeled "Scroll inactive window only."
If the issue persists, attempt the below steps:
Attempt using an alternate/external mouse.
(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure,
However, if the external mouse doesn't work either, it could be a software/driver issue).
Uninstall and reinstall the drivers for your mouse:
Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.
1. Click on Start and type ‘Device Manager’.
2. Click Device Manager.
3. Click + sign next to Mouse.
4. Right-click on mouse entry and choose "uninstall".
5. Restart your computer.
Keep me posted. Happy to help!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
01-21-2021 12:46 PM
This message is from the HP Support team,
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02-12-2021 04:24 PM
Turn off the computer and disconnect the mouse and carefully clean it all round. Wipes for glasses or some isopropyl alcohol are safe to use, if not just a few drops of water on a soft cloth. Check around the led underneath for dirt and debris with a cotton bud. Some surfaces can cause reflections on the led and confuse it.
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