mouse curious or not showing/mouse not working

[Asdf831]

mouse is not working

[VikramTheGreat]

Hi @00327-36258-583,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your mouse is not working or is not showing on your HP desktop, here are the troubleshooting steps:

Step 1: Check Physical Connection

• If it’s a wired mouse, ensure it’s plugged into a working USB port.
• Try another USB port or a different mouse to rule out hardware failure.
• For a wireless mouse, check: 
  • Batteries are charged.
  • USB receiver is properly inserted.

Step 2: Restart Your Computer

• Sometimes a simple restart resolves driver or system glitches.

Step 3: Check Mouse Settings

• Press Ctrl + Alt + Del → Use keyboard to navigate to Settings → Devices → Mouse.
• Ensure the pointer speed and visibility settings are correct.

Step 4: Update or Reinstall Mouse Drivers

• Open Device Manager: 
  • Press Win + X → Device Manager → Mice and other pointing devices.
• Right-click your mouse → Update driver.
• If that fails, uninstall the driver and restart the PC (Windows will reinstall it automatically).

Step 5: Check for Windows Updates

• Go to Settings → Update & Security → Windows Update.
• Install any pending updates.

Step 6: If Cursor Is Missing

• Press Ctrl + Shift + Windows + B to refresh the graphics driver.
• Check Ease of Access → Mouse settings to ensure the pointer is enabled.

Step 7: Hardware Test

• If none of the above works, run HP Hardware Diagnostics: 
  • Restart PC → Press Esc repeatedly → F2 → Component Tests → Mouse Test.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat