my computer is slow i will like to factory reset it

[wendyibarra12]

my computer is slow i will like to factory reset it

[Max3Aj]

Hi @wendyibarra12, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Factory resetting your computer can definitely help improve its performance. Here are the steps to factory reset a Windows PC:

Open Settings:

• Press the Windows key + I to open the Settings app.
• Go to Update & Security.

Navigate to Recovery:

• On the left side, click on Recovery.
• Under Reset this PC, click Get started.

Choose an Option:

• Keep my files: This option reinstalls Windows but keeps your personal files. It removes apps and settings.
• Remove everything: This option removes all your personal files, apps, and settings. It's ideal for a fresh start.

Follow the Prompts:

• If you choose Remove everything, you can also select Clean the drive if you want to make it harder for others to recover your files.

Start the Reset:

• Click Reset and wait for the process to complete. Your computer will restart several times during this process.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support