my laptop scrolling down automatic

[asadullahchanna]

my hp laptop scrolling down automatically and its product number 00330-80000-00000-AA954

please tell me what I do 

[Max3Aj]

@asadullahchanna, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds frustrating to deal with automatic scrolling on your HP laptop. Here are some steps you can try to fix this issue:
 

Check for stuck keys: Sometimes, keys like the arrow keys or Page Down might be stuck. Ensure all keys are functioning properly.

Clean the trackpad: Dirt or moisture on the trackpad can cause unintended inputs. Clean it gently with a soft cloth.

Update drivers:

• Open Device Manager.
• Expand Mouse and other pointing devices.
• Right-click on your touchpad or mouse and select Update driver.

Adjust touchpad settings:

• Go to Settings > Devices > Touchpad.
• Adjust the sensitivity settings or disable specific gestures.

Disable scroll inactive windows:

• Go to Settings > Bluetooth & devices > Mouse.
• Turn off Scroll inactive windows when hovering over them.

Check for software conflicts:

• Close background apps one by one to see if any app is causing the issue.
• Perform a full system scan with your antivirus to ensure no malware is causing the behavior.

Update Windows:

• Go to Settings > Update & Security > Windows Update and check for updates.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support