my order history

[delanychelsea]

I've logged into my account but my order history is blank.
I ordered a laptop back in July but it's not showing up in my orders.
What do I do?

[Sneha_01]

Hi @delanychelsea,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your order history is blank and you can't see your laptop order from July, here are some steps to help resolve the issue:

1. Verify Account Details

• Check Login Credentials: Ensure you're logged into the correct account. Sometimes people have multiple accounts and may be logged into a different one.
• Check Account Settings: Make sure you're viewing the correct region or account profile if your retailer or service provider offers these options.

2. Check for System Issues

• Clear Browser Cache: Sometimes, clearing your browser's cache and cookies can resolve display issues.
• Try a Different Browser: Access your order history from a different web browser or device to rule out browser-specific issues.
• Check for System Updates: Ensure your browser and operating system are up-to-date.

4. Check Confirmation Emails

• Search Your Email: Look for any order confirmation or shipping confirmation emails from the retailer. This can help you verify the details of the order.
• Check Spam/Junk Folder: Sometimes important emails end up in the spam or junk folder.

5. Verify Payment Method

• Check Payment Records: Review your credit card or payment method statements to see if the transaction went through and to find any reference numbers.

6. Account or System Issues

• Technical Glitches: Occasionally, there might be temporary glitches in the retailer's system. Checking back after some time or contacting support can help resolve this.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support