my windows bitlocker password is not work, bitlocker password only 75% completed

[art_py]

Hi, I tried lock one of my partitions from an external hard drive(HDD), but the process was not finished, it only about 70% of the process completed and suddenly my computer crashed(it was first time my laptop crashed!), now i cant access to my locked partition, even i know the password and i have the recovery key, when i write the password or recovery key nothing happens just processing.

my device is Hp ProBook 4540s

I tried this in my power shell

manage-bde -status G:

the output is:

    Size:                 Unknown GB 

    BitLocker Version:    2.0 

    Conversion Status:    Unknown 

    Percentage Encrypted: Unknown% 

    Encryption Method:    AES 128 

    Protection Status:    Unknown 

    Lock Status:          Locked 

    Identification Field: Unknown 

    Automatic Unlock:     Disabled 

    Key Protectors: 

        Password 

        Numerical Password

is there any solution please?

[MarcusC]

Hey @art_py  🙂

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

Regards,

MarcusC