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‎08-13-2020 09:02 PM

HP Recommended
Product: hp all in one

blue screen upon start up

1 REPLY 1

‎08-14-2020 01:48 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Do you see a specific error message when you get the blue screen? Please describe.

 

Some error messages can help to isolate the problem; possible problems can be, but are not limited to: hardware driver or system file problems, bad hardware, or a recent Windows update.

 

Possible solutions could involve: booting to safe mode, or using a recent system restore point, or having to reinstall Windows if nothing else works.

 

Also, it would be good if you provided your PC's product number (Link).

 

Regards

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