new barely used all in one painfully slow

[kat552]

Hey.. I purchased this desktop 1.5 years ago and have used it a total of probably 10 hours. It's been easier to use my imac than deal with this thing... its painfully slow. Almost to the point where I can't even type. Nothing loads. Basically it's worthless. And brand new. I have one adobe program on it, drop box (not downloaded onto hard drive) and the microsoft office suite. No photos etc. Warranty came and went.. didn't have time to deal with it. I also purchased an OMEN at the same time and have had issues since day one.. but thats another story. I finally bought an apple laptop and am extremely happy with that. That said, I'd like to be able to use this desktop at the very least for the internet and bookkeeping on excel. Any tips or pointers on how to wipe this thing and start over? i imagine thats my best bet. If that doesnt work I'll count it a loss and throw it in the trash.

[WAWood]

@kat552 

I provide IT support for all my relatives and last week, I set up a really "brand new" AIO -- and the results are nothing short of amazing. It has a Ryzen 5600 processor and very fast m.2 SSD. It boots in a few seconds and clicking anything results in instant response.

I am not at all surprised that a new Apple PC is also very fast -- in fact, I would expect it.

Now, let's get to yours.  It is NOT "brand new", although it is "barely used" -- but my guess, like the old AIO the new one replaced, is that it has a slow 5400RPM hard disk -- and it takes forever to boot and for anything to load. Comparing the performance of this with anything really "brand new" is going to have these results.

With REAL desktops (not AIO's), fixing this issue is a simple matter of swapping out the old, slow HDD for a new, fast SSD.  But with AIOs, you have to PRY OFF the screen -- and more often than not, that BREAKS the screen -- rendering it useless.

So, if you really like AIOs (I clearly do NOT), then replace it with a new one -- otherwise, your only real option is to junk it -- since it is not really upgradeable.