no boot disk has been detected or the disk has failed, and media test failure

[Luis138]

 I did eveything, make it legacy boot procesador, and all that i even checked the powe cable, this happened when a thunder strike hit near my house and the whole street lost their internet, i don’t know if it has to do with that because i remember it going to a blue screen then to this. Please help me!

[Raj_05]

Hi @Luis138,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP Pavilion All-In-One. The error messages you're seeing, "no boot disk has been detected or the disk has failed" and "media test failure," typically indicate that the computer is having trouble accessing the bootable operating system or the hard disk has encountered an issue. There could be several reasons behind these error messages, and I'll provide some troubleshooting steps to help you resolve the problem.

• Check boot order in BIOS/UEFI: Ensure that the computer is attempting to boot from the correct drive. Sometimes, the boot order might be incorrect, leading to the error. To access the BIOS or UEFI settings, restart your computer and press the required key (often Del, F2, F12, or Esc) during the startup process. Once in the BIOS/UEFI, navigate to the boot settings and make sure the primary boot drive is set correctly.
• Check connections: If the hard drive connections are loose or faulty, the computer might not detect the disk correctly. If you're comfortable doing so, open up the back panel of your All-In-One and verify that all cables connecting the hard drive are secure.
• Check for disk failure: The error message may indicate an actual disk failure. If you suspect this might be the case, try connecting the hard drive to another computer (using an external enclosure or adapter) to see if it's recognized. If it's not, the disk might be faulty, and you may need to replace it.
• Reset BIOS/UEFI to default settings: Sometimes, incorrect settings in the BIOS/UEFI can cause boot issues. Try resetting the BIOS/UEFI settings to their default values and see if that helps.
• Perform a hard reset: Turn off the computer, unplug the power cable, and hold the power button for about 15-20 seconds. Then, reconnect the power cable and try booting again.
• Test with another bootable media: Create a bootable USB drive or DVD with a known working operating system and see if the computer can boot from it. If it does, it could indicate an issue with the original hard drive or its installation.
• Run diagnostics: Many HP computers come with built-in diagnostic tools. You can access them during startup (usually by pressing F2 or F10). Use these tools to perform a thorough system test, which may help identify hardware issues.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support