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‎05-29-2023 11:32 PM

HP Recommended
Product: HP Pavilion 23-h024 TouchSmart All-in-One Desktop PC (ENERGY STAR)

when I insert a disc into the CD/DVR rom, nothing happens.  Why is this?  

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2 REPLIES 2

‎05-30-2023 06:09 AM

HP Recommended

The spec page indicates that PC came with Windows 8.1.  Is that still true or has it been upgraded to Windows 10?

Has the DVD/CD drive been used recently or did it work OK in the past?

Here is a troubleshooting guide, if Windows 10

https://support.hp.com/us-en/document/ish_4238870-3271447-16


I'm not an HP employee.
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‎06-01-2023 06:11 PM

HP Recommended

I bought it used from a shop a few years back.  Yes, it has Windows 10 in it.  I never used the CD/ROM, and was not even aware it did not work until the other day, when I tried to play a disc of x-rays, b/c I fell down and broke my wrist.  Wouldn't play it b/c, as I found out later, one must have special dr software to read it.  So, I put in an audio CD and it would not do anything there either.  I now figure it does not have needed software, or something in order to work.  Guess I will just be w/o a gizmo to play discs.

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