non system disk or disk error

[rt19732]

The initial issue appeared when the computer display froze so the computer was shut down and I attempted to boot it up again.  When booting up the desktop, an initial error is found saying "IDE device failed", when you press any key after the error message is "non-system disk or disk error", followed by "pxe-e61 media test failure", I have attempted to address this problem by ensuring the SATA cable is secured to the motherboard and by rearranging the bootup order in the BIOS menu, both of these attempted fixes have not addressed the issue.

[Kuroi_Kenshi]

Hi @rt19732,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please let us know the model name of the device you're using, and any sensitive information like your HP unit's serial number or product number share it via private message! 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you get back up and running! 

Best regards,

[rt19732]

Hi,

Thanks for your reply, please, find the scanned attached file.

Best regards,