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HP Recommended
Hp Omen 15-ce
Microsoft Windows 10 (64-bit)

this is the issue on my laptopas you can see every folder has this icon on itas you can see every folder has this icon on it

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@boody266 

 

It appears that on at least most of the visible where the little shortcut arrow is missing, a white box has been superimposed in the opposite corner of the shortcut icon.  

 

A couple of ideas:

 

If you have not done so,

  • Make sure Windows Updates are current and installed
  • Make sure your HP Software and Drivers are updated and installed

 

 

If you have not done so, try rebuilding the icon cache.

 

Although perhaps unlikely to work - the process only takes a few minutes to try and eliminates this as a source of the problem.

 

How to Rebuild a Broken Icon Cache in Windows 10

 

and / or

Replace one or more of the short cuts on the Desktop

 

As a test, Right-Click on a shortcut >

Open Properties >

Open File Location (wording varies)

Find the executable for the program

Back on the Desktop:  Remove (Delete) that shortcut from the Desktop > 

Back in "File Location" folder:  Right-Click on the executable > Select Send to > Desktop

 

 

and / or

Switch ON > Off > On Desktop Icons

 

Takes only as long as a few seconds plus Restart and log in...

 

Switch off viewing shortcuts on the Desktop 

Restart the computer and log in

Switch on viewing shortcuts on the Desktop

 

How to:

Right-Click on a clear area of the Desktop > View > toggle Show desktop icons

 

 

and / or

Test for any Difference in a new account

 

Create an additional account on the computer,

Edit the new account and add  "Administrative" privileges,

Log out of your main account,

Log into the new account,

Check for any difference.

If the new account has the same problem, the issue might be in the File system.

 

 

If new / old accounts have the same problem,

Try / Consider

 

Windows 10

DISM and sfc

Start cmd with admin

Windows key + X + (then) A  (admin cmd prompt)

 

Run the DISM software first: DISM.exe /Online /Cleanup-image /Restorehealth

Log File:  C:\Windows\Logs\DISM\dism.log

 

Next

Run the sfc software: sfc /scannow

Log File: C:\Windows\Logs\CBS\CBS.log

 

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@boody266 

 

It appears that on at least most of the visible where the little shortcut arrow is missing, a white box has been superimposed in the opposite corner of the shortcut icon.  

 

A couple of ideas:

 

If you have not done so,

  • Make sure Windows Updates are current and installed
  • Make sure your HP Software and Drivers are updated and installed

 

 

If you have not done so, try rebuilding the icon cache.

 

Although perhaps unlikely to work - the process only takes a few minutes to try and eliminates this as a source of the problem.

 

How to Rebuild a Broken Icon Cache in Windows 10

 

and / or

Replace one or more of the short cuts on the Desktop

 

As a test, Right-Click on a shortcut >

Open Properties >

Open File Location (wording varies)

Find the executable for the program

Back on the Desktop:  Remove (Delete) that shortcut from the Desktop > 

Back in "File Location" folder:  Right-Click on the executable > Select Send to > Desktop

 

 

and / or

Switch ON > Off > On Desktop Icons

 

Takes only as long as a few seconds plus Restart and log in...

 

Switch off viewing shortcuts on the Desktop 

Restart the computer and log in

Switch on viewing shortcuts on the Desktop

 

How to:

Right-Click on a clear area of the Desktop > View > toggle Show desktop icons

 

 

and / or

Test for any Difference in a new account

 

Create an additional account on the computer,

Edit the new account and add  "Administrative" privileges,

Log out of your main account,

Log into the new account,

Check for any difference.

If the new account has the same problem, the issue might be in the File system.

 

 

If new / old accounts have the same problem,

Try / Consider

 

Windows 10

DISM and sfc

Start cmd with admin

Windows key + X + (then) A  (admin cmd prompt)

 

Run the DISM software first: DISM.exe /Online /Cleanup-image /Restorehealth

Log File:  C:\Windows\Logs\DISM\dism.log

 

Next

Run the sfc software: sfc /scannow

Log File: C:\Windows\Logs\CBS\CBS.log

 

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.