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protest1
New member
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Message 1 of 3
369
Flag Post

overcharged by hp for recovery media

HP Recommended
hp slimline 270
Microsoft Windows 10 (64-bit)

I recently purchased recovery media from hp and checked my credit card charges on my account. I found that I was charged $57.75 for my order and charged again the next day for $58.80. I did not order anything else. I have no idea what the 58.80 was for. This constitutes fraud as far as I am concerned. I called my credit card company and told them to freeze my account until I can get to the bottom of this! This is unacceptable. I will not ever purchase anything hp again!

2 REPLIES 2
Fanordi
Level 12
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Message 2 of 3
Flag Post
HP Recommended

Hello, unfortunately we have on a forum, I am not HP employee so I don't have access to this information. You have bought this media online or by phone? If online, in the Best2serve site, or what site?? 

You need to contact the company where you have exactly bought the media for have this information. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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asmita6658
HP Support Agent
HP Support Agent
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Message 3 of 3
Flag Post
HP Recommended

Hi @protest1

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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