overheats and quits responding

[Roman1962]

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 10/16/2023 9:00:48 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: 
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>9</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2023-10-17T01:00:48.2163115Z" />
<EventRecordID>16823</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>RomanNEW</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">335</Data>
<Data Name="BugcheckParameter1">0x4</Data>
<Data Name="BugcheckParameter2">0x2</Data>
<Data Name="BugcheckParameter3">0xfffff80251a4f650</Data>
<Data Name="BugcheckParameter4">0xffff9789ff6db920</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">true</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">37</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">37</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
<Data Name="LidReliability">false</Data>
<Data Name="InputSuppressionState">0</Data>
<Data Name="PowerButtonSuppressionState">0</Data>
<Data Name="LidState">3</Data>
</EventData>
</Event>

[A_Gayathri]

Hi @Roman1962,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Roman1962]

Product name  HP ENVY Desktop TE02-0xxx

Model #: 319Q4AA#ABA

[Roman1962]

System summary ---------- [System Summary] ------------------------------------
Property Value
Computer
Manufacturer HP
Family 103C_53316J HP ENVY
Product Name HP ENVY Desktop TE02-0xxx
Model HP ENVY Desktop TE02-0xxx
Version Unknown
Device ID 859E9899-380A-4820-83A7-2EF1EE3A0C13
Product Id 00342-20938-02441-AAOEM
Serial Number 
Asset Tag Unknown
SKU Number 319Q4AA#ABA
TPM 2.0 Intel
Secure Boot State On
Computer Name ROMANNEW
Computer Description Primary Computer
Chassis Desktop
PC System Type Desktop
Machine Type AT/AT COMPATIBLE
Firmware Type UEFI
Infrared (IR) Supported No
Computer Hardware Id B4F8A1DF-3DCD-5555-809D-35E4CBEDCC6D
UUID 38B0FC54-DEE3-11EC-BD74-000EC6F508B6
Restore Machine GUID {2067292E-8C5A-4444-A6C1-51BE605FFA01}
CPU
CPU #1 12th Gen Intel(R) Core(TM) i9-12900K
Windows System Assessment
CPU Score 9.50 (Calculations per second)
Memory Score 9.50 (Memory operations per second)
Graphics Score 9.90 (Desktop performance for Windows Aero)
D3D Score 9.90 (3D business and gaming graphics performance)
Disk Score 8.90 (Disk data transfer rate)
Windows Experience Index 8.90 (Base score)
Disk Space
Disk C: 807.21 GB Available, 952.87 GB Total, 807.21 GB Free
Disk 😧 18.18 TB Available, 18.19 TB Total, 18.18 TB Free
Disk E: 661.59 GB Available, 1907.71 GB Total, 661.59 GB Free
Memory
Memory 128 GB Installed, 127.69 GB Total, 117.64 GB Free
Memory Load 7%
Virtual Memory 146.69 GB Total, 133.94 GB Free
PageFile
Automatic Managed Pagefile Yes
PageFile Name \??\C:\pagefile.sys
PageFile Size 19.45 GB
In use 0 Bytes
Max used 0 Bytes
Reserved Storage
Status Enabled
System Cache
Minimum File Cache Size Limit Disabled
Maximum File Cache Size Limit Disabled
Registry Size
Current Size 197.97 MB
Maximum Size Unlimited

[A_Gayathri · Accepted solution]

Hi @Roman1962,

Thank you for your reply.

I understand you are facing an issue with your HP ENVY Desktop TE02-0xxx  overheating Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Please follow the troubleshooting steps : HP Desktop PCs - Reduce heat inside the computer to prevent overheating

Please  update Windows and HP support assistances updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to run the test hardware test 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Roman1962]

Loked Ok, But vas overheating still, even idlling . \---------- [Sensors] -------------------------------------------
Sensor Value Min Max
ROMANNEW
HP 894B
Utilizations
System Memory 8 % 6 % 12 %
12th Gen Intel(R) Core(TM) i9-12900K
Voltages
IA Offset 0.000 V 0.000 V 0.000 V
GT Offset 0.000 V 0.000 V 0.000 V
LLC/Ring Offset 0.000 V 0.000 V 0.000 V
System Agent Offset 0.000 V 0.000 V 0.000 V
VID (Max) 0.734 V 0.721 V 1.431 V
VID #0 1.002 V 0.702 V 1.419 V
VID #1 0.934 V 0.701 V 1.409 V
VID #2 0.935 V 0.701 V 1.418 V
VID #3 0.939 V 0.701 V 1.415 V
VID #4 0.787 V 0.696 V 1.412 V
VID #5 0.986 V 0.692 V 1.420 V
VID #6 0.940 V 0.691 V 1.429 V
VID #7 0.929 V 0.702 V 1.444 V
VID #8 0.782 V 0.699 V 1.439 V
VID #9 0.930 V 0.702 V 1.433 V
VID #10 0.939 V 0.700 V 1.419 V
VID #11 0.929 V 0.694 V 1.415 V
VID #12 0.935 V 0.704 V 1.419 V
VID #13 0.929 V 0.701 V 1.431 V
VID #14 0.930 V 0.701 V 1.421 V
VID #15 0.935 V 0.686 V 1.408 V
Temperatures
Package 31 °C (87 °F) 25 °C (77 °F) 94 °C (201 °F)
P-Cores (Max) 28 °C (82 °F) 22 °C (71 °F) 86 °C (186 °F)
E-Cores (Max) 28 °C (82 °F) 20 °C (68 °F) 88 °C (190 °F)
P-Core #0 26 °C (78 °F) 16 °C (60 °F) 84 °C (183 °F)
P-Core #1 29 °C (84 °F) 17 °C (62 °F) 87 °C (188 °F)
P-Core #2 28 °C (82 °F) 17 °C (62 °F) 85 °C (185 °F)
P-Core #3 27 °C (80 °F) 18 °C (64 °F) 85 °C (185 °F)
P-Core #4 29 °C (84 °F) 18 °C (64 °F) 80 °C (176 °F)
P-Core #5 27 °C (80 °F) 17 °C (62 °F) 88 °C (190 °F)
P-Core #6 27 °C (80 °F) 17 °C (62 °F) 85 °C (185 °F)
P-Core #7 28 °C (82 °F) 17 °C (62 °F) 88 °C (190 °F)
E-Core #8 27 °C (80 °F) 17 °C (62 °F) 88 °C (190 °F)
E-Core #9 29 °C (84 °F) 17 °C (62 °F) 86 °C (186 °F)
E-Core #10 27 °C (80 °F) 17 °C (62 °F) 87 °C (188 °F)
E-Core #11 29 °C (84 °F) 17 °C (62 °F) 85 °C (185 °F)
E-Core #12 27 °C (80 °F) 17 °C (62 °F) 85 °C (185 °F)
E-Core #13 29 °C (84 °F) 17 °C (62 °F) 81 °C (177 °F)
E-Core #14 29 °C (84 °F) 17 °C (62 °F) 85 °C (185 °F)
E-Core #15 28 °C (82 °F) 17 °C (62 °F) 86 °C (186 °F)
Powers
Package 10.85 W 5.42 W 157.16 W
IA Cores 2.86 W 0.36 W 142.94 W
GT 0.02 W 0.00 W 0.06 W
Clocks
P-Core #0 1097 MHz 399 MHz 5189 MHz
P-Core #1 998 MHz 399 MHz 5189 MHz
P-Core #2 1097 MHz 399 MHz 5189 MHz
P-Core #3 998 MHz 399 MHz 5189 MHz
P-Core #4 1097 MHz 399 MHz 5189 MHz
P-Core #5 998 MHz 399 MHz 5189 MHz
P-Core #6 998 MHz 399 MHz 5189 MHz
P-Core #7 998 MHz 399 MHz 5189 MHz
E-Core #8 1097 MHz 399 MHz 5189 MHz
E-Core #9 1097 MHz 399 MHz 5189 MHz
E-Core #10 998 MHz 399 MHz 5189 MHz
E-Core #11 998 MHz 399 MHz 5189 MHz
E-Core #12 998 MHz 399 MHz 5189 MHz
E-Core #13 998 MHz 399 MHz 5189 MHz
E-Core #14 1097 MHz 399 MHz 5189 MHz
E-Core #15 1097 MHz 399 MHz 5189 MHz
Utilizations
Processor 3 % 0 % 43 %
P-Cores 4 % 0 % 40 %
E-Cores 2 % 0 % 63 %
CPU #0 3 % 0 % 64 %
CPU #1 2 % 0 % 59 %
CPU #2 0 % 0 % 94 %
CPU #3 8 % 0 % 65 %
CPU #4 5 % 0 % 97 %
CPU #5 0 % 0 % 59 %
CPU #6 5 % 0 % 69 %
CPU #7 2 % 0 % 59 %
CPU #8 14 % 0 % 82 %
CPU #9 0 % 0 % 77 %
CPU #10 3 % 0 % 64 %
CPU #11 0 % 0 % 53 %
CPU #12 0 % 0 % 93 %
CPU #13 15 % 0 % 86 %
CPU #14 2 % 0 % 65 %
CPU #15 0 % 0 % 64 %
CPU #16 1 % 0 % 90 %
CPU #17 1 % 0 % 92 %
CPU #18 3 % 0 % 92 %
CPU #19 0 % 0 % 92 %
CPU #20 0 % 0 % 97 %
CPU #21 0 % 0 % 93 %
CPU #22 2 % 0 % 93 %
CPU #23 2 % 0 % 94 %
NVMe Drive 0
Utilizations
Space (c:) 15 % 15 % 15 %
Activity 0 % 0 % 33 %
ST20000NM007D-3DJ103
Temperatures
Assembly 35 °C (95 °F) 33 °C (91 °F) 37 °C (98 °F)
Air Flow 35 °C (95 °F) 33 °C (91 °F) 37 °C (98 °F)
Utilizations
Space (d:) 0 % 0 % 0 %
Activity 0 % 0 % 8 %
NVMe Drive 2
Utilizations
Space (e:) 65 % 65 % 65 %
Activity 0 % 0 % 12 %
Intel(R) UHD Graphics 770
Voltages
GPU 0.322 V 0.300 V 0.327 V
Temperatures
GPU 29 °C (84 °F) 24 °C (75 °F) 55 °C (131 °F)
Clocks
Graphics 700 MHz 0 MHz 900 MHz
Utilizations
GPU 0 % 0 % 1 %
Video Engine 0 % 0 % 1 %
NVIDIA GeForce RTX 3070
Voltages
GPU 0.681 V 0.681 V 0.938 V
Temperatures
GPU 31 °C (87 °F) 28 °C (82 °F) 37 °C (98 °F)
Hot Spot 42 °C (107 °F) 39 °C (102 °F) 48 °C (118 °F)
Fans
GPU #0 1126 RPM 1099 RPM 1168 RPM
Powers
GPU 13.27 W 9.05 W 45.74 W
Core Power Supply 13.68 W 10.60 W 51.96 W
PCIe +12V 1.35 W 0.82 W 8.34 W
8-PIN #0 11.38 W 7.40 W 38.96 W
Clocks
Graphics 210 MHz 210 MHz 1725 MHz
Memory 405 MHz 405 MHz 7001 MHz
Video 555 MHz 555 MHz 1515 MHz
Utilizations
GPU 11 % 0 % 100 %
Memory 10 % 7 % 15 %
Frame Buffer 15 % 0 % 83 %
Video Engine 0 % 0 % 20 %
Bus Interface 3 % 0 % 24 %

[A_Gayathri]

@Roman1962,

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!