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Oldoldgranny
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parsing error in file C:\Program files\

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HP Compaq
Microsoft Windows 7 (32-bit)

Parsing error in file C:\Program files\HP\Digital Imaging\bin\hpqscloc\1033.xml

I have rerun my printer cd thinking the problem might be there--nothing happened- am at a loss as to what to try next.

 

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sandytechy20
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@Oldoldgranny

 

Welcome to HP support community.

 

Provide the printer model number or the product number?

How is the printer connected, USB or WiFi?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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Oldoldgranny
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printer is HP Envy 4520 and it is  UBS

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Oldoldgranny
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sorry USB hooked up

 

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sandytechy20
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@Oldoldgranny

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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