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Locked

‎01-15-2020 09:38 AM

HP Recommended
Product: Pavilion

My hp pavilion is in safe mode and asking for my password.

it rejects my Microsoft password.  This password works on Microsoft.com perfectly though.
i never made a local account so I’m confused.

is there a way to log in ?

Tags (1)
1 REPLY 1

‎01-15-2020 09:51 AM

HP Recommended

@Cyndi56

 

 Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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