pc does not sleep

[Yasina90]

hi there,

I've updated my windows 10 and it can't go to sleep after clicking on sleep, also it can't go to hibernate(the hibernate button does not exist.

thank you.

[WAWood · Accepted solution]

@Yasina90 

Failure to sleep or hibernate is nearly always a video driver problem -- and if you updated Windows but did not install updated HP video drivers, this is likely the cause.

If you updated to Win10 v21H1, that is almost certainly the cause -- as HP is not currently providing new drivers for the newer Windows 10 version -- and they are not telling us when they will be.

[Yasina90]

thank you

how can I fix the update or change it?

[TheHorsePower]

@WAWood

End may 2021 I bought my HP Pavilion Laptop PC 15-eg0000. I directly updated all stuff (via Windows Update en via HP Support Assistant). The device is now running on Windows 10 21H1 (installation date = the day I received the device and performed the updates).

Since I use this device I experience issues getting or staying in sleep mode.

I noticed the problem when the fan kept spinning when I closed my screen. There are moments that the pc goes (and I think stays) in sleep mode (by closing the screen of when the sleep mode time passed), but I'm not sure if it's just a black screen and a quit fan or the real sleep mode. In general I can say that most of the time the laptop stays awake of instantly awakes.

The issue is pretty annoying as the fan of this type of laptop blows it's air to the hinge of the screen when closed. There are ventilation holes at the bottom, but I'm not sure that's enough .

I checked all involved settings I know/found and they looked ok. After a month of struggling it's time to tackle this. I searched the web and found this forum/thread.

Your answer in this thread seems pretty plausible, but how can I know this is the case with me? Is there a way to find out? eg. In the Windows system event logfiles I can see entries (source: Kernel-Power) of the laptop going to sleep en the laptop waking up. In case I move my wireless mouse, press a key on the keyboard, ... I can see it's the mouse, keybourd, ... waking the laptop. In this case I turn off the mouse (apart of the driver setting to disable it) so it can't be the trigger. In the cases the laptop awakes on it's onw, the reason is "Lid." (no idea what that means). Could this refer to the video driver?

Next to this thread I also found another thread. Here @KrazyToad refers to the HP Support Assistant (everything is up to date) and this link: https://support.hp.com/us-en/document/c03383935

In that link there is (I think) only one thing I didn't try. Replacing the Intel Management Engine Interface (MEI) driver. I don't feel confident executing this step as I can't see the MEI drivers mentioned in that article.

Any suggestions?

Thanks! 😀

[TheHorsePower]

Hey

After my post yesterday I found out that the reason "Lid." was literally the laptop's lid or screen. 😂 It was the dot at the end that word that made me think it was an abbreviation. Discovering this I knew this example was probably wrong, so I did a little more research.

Reasons to go in sleep/stand-by mode: 

1. The configured time passed (on battery or plugged)
2. The lid/screen was closed (if configured so, which is the case with me)
3. The power button was pressed (if configured so, which is the case with me)
4. The sleepmode option was clicked in the start menu (if configured so, which is the case with me)
5. Other ... (I don't have)

I tried each trigger to go in sleep/stand-by mode and took a look in the Windows system event log and could link the reason mentioned in the logs (numbers match list above).

1. Idle Timeout
2. Lid
3. Power button
4. Screen Off Request

In the logs I also could find the reasons why the system left the sleep/stand-by mode. As told in yesterday's post, there are moments I think the system really goes to sleep/stand-by mode, so it's possible I find different reasons. Probably one reason will be the real issue. I found next reasons.

• Input Keyboard
• Input Mouse
• Input Touch
• Lid (opening it)
• 50 (undetermined)

I tried different situations and found out that the reason "Input Mouse" was the one that was responsible to leave the sleep/stand-by mode.

I've a wireless Logitech mouse I used on my previous laptop. When I close my laptop screen/lid, the laptop always went in sleep/stand-by mode, until the moment I moved the mouse. If I didn't want that to happen I just turned the mouse off (also what I did to prevent it to awake the new laptop). I tried further to even remove the dongle, unfortunately without success.

I did some more research by searching on Logitech and soon I found an article about Logitech G HUB preventing Windows to go to sleep. I did shut down G HUB and did a new test. To be sure I opened a browser and played a YouTube clip. When I closed my screen/lid, the sound continued for e few seconds and then stopped. Also the fan (which was spinning at the moment) stopped. I could repeat this several times. When I restarted G HUB, I ended up in the previous situation.

I found out that the underlying reason is a virtual mouse G HUB installed. Disabling that device in Device manager seems to fix this issue.

Still I have one question. When checking the sleep/stand-by mode advanced settings I found out that I have at first sight not that much configuration options as I knew before (eg. missing USB settings, hard disk settings, wireless adapter settings, ...)

Not that I need them, but I wonder why the list is that short.

Thanks! 😀

[Yasina90]

Hi,

@WAWood and @TheHorsePower

it seems your laptop or pc version is different that's why the options are fewer.

I found an interesting way to bypass this problem, I figure that out if you sign out from your user and then make the windows sleep you will sleep 🙂 no problem!

try it maybe it works since all the other ways didn't work for me.

again thank you

Good luck!

[TheHorsePower]

Thx for your reply.

Your work-around to go in sleep/stand-by mode probably works because when you are not logged in, some processes (that could prevent to go in sleep/stand-by mode) don't run.

For me that work-around should not be an option because I use the sleep/stand-by mode to freeze the processing, return on low power consumption and when I return I just awake everything so I can continue my tasks without reopening all web pages, programs etc. . Logging out means closing it all. In that case it's better to completely shutdown the laptop (starting up is hardly slower then logging in).

An alternative is using hibernation. In that case you shut down the laptop (or pc) with a dump of all processing/memory in an hibernation file.

[TheHorsePower]

I thought my probleem was solved by last friday.

Yesterday I installed Steam and there was an update of Logitech's G HUB and when I wanted to quit for a while, I tried to put the laptop in sleep/stand-by mode en heard the fan spinnen after a while. A spinning fan would probably mean that the sleep/stand-by mode was quit.

When I take a look in the Windows System event log I can only see that the sleep/stand-by mode was quit by me (moving the mouse or touching the keyboard) on the moment I wanted to check the log. I mean, when I put the laptop in sleep/stand-by mode, I wait until I could hear the fan, wait several minutes, then interact with the mouse/keyboard, and then the only thing I can see is dat I quit the sleep/stand-by mode by my action. At the moment the fan started spinning, I couldn't see any information in that log.

When I was trying some things out, I noticed that when I put the laptop in sleep/stand-by mode, the fan at some moments just doesn't stop spinning, while according to the logbook the laptop was in sleep/stand-by mode. Is thist possible?