• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-11-2022 11:55 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

i have tried three different keyboards ,cannot get pc to recognize any of them. verified usb port is working .Have tried updating drivers and have also come across error message (code 39) driver corrupted or missing ...please help!!

 

Category:
2 REPLIES 2

‎06-13-2022 01:59 AM

HP Recommended

Go to Device Manager and then Select keyboard and Update the driver   

 

              Orr   

 

Connect the Keyboard to different computer and check whether it's connecting or not. If its connecting then try it in different usb ports

 

 

 

Was this reply helpful? Yes No

‎06-15-2022 08:18 AM

HP Recommended

I have tried numerous times to update driver . Some times it says the driver is updated but i've also received error message with code 39. Tried keyboard on my laptop and works fine. I've literally tried 3 different keyboards and can't get any of them to be recognized by my PC.!?

It's beyond frustrating . Tried system restore, different ports as well, nothing works 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.