05-13-2018 05:03 PM
I have a touchsmart 610 and i wanted to check the intel core it has so i turned it on and held f2 then i turned it off and tried to turn it on again hoping it would work normally but it led me to a screen where it says press esc key for startup menu i would press the esc key put nothing would happen even held it down i also tried the F keys and nothing would happen either is there some way i can get my desk top running
05-13-2018 07:12 PM
Turn the computer off.
Disconnect the AC power cord.
Hold-down the ON/OFF button for 10 seconds, to "drain" any residual electrical energy.
Reconnect the AC power cord.
Press on the ON/OFF button, and immediately start tapping the ESC key.
Do you get to a menu where you can launch the HP Hardware Diagnostics?
If so, launch it, and select the test(s) for the disk-drive.
Tell us the result. Pass? Fail?
05-13-2018 08:25 PM
hello unfortuneately it led me a place like this
processor type : intel(R) Core(TM) i7-2600 CPU @3.40GHz
Process Speed : 3400MHz
L1/L2/L3 Cache Size : 64KBx4 / 256KBx4 / 819KB
Memory Size 12288MB DDR3 / 1333 MHz / Dual Channel
Channel A : XMM1 2048 MB / XMM2 4096 MB
Channel B : XMM3 4096 MB / XMM4 2048 MB
BIOS Revision/Date : v7.15 03/01/2012
press the ESC key for Startup menu
Ive pressed the esc but still nothing happens
05-13-2018 08:30 PM
> Channel A : XMM1 2048 MB / XMM2 4096 MB
> Channel B : XMM3 4096 MB / XMM4 2048 MB
Your RAM will function more quickly if you reorder the RAM sticks to become:
> Channel A : XMM1 4096 MB / XMM2 4096 MB
> Channel B : XMM3 2048 MB / XMM4 2048 MB
This is the correct configuration to achieve "dual-channel" mode.
> press the ESC key for Startup menu
> I've pressed ESC but still nothing happens.
Are you sure that the keyboard's connector is tightly inserted into its slot?
Have you tried a different keyboard?
09-21-2019 03:05 PM
I am having this same issue. I can either get to an HP screen that freezes or one that says:
Processor Type: Intel (R) Core (TM) i7-2600 CPU @ 3.40GHz
Processor Speed: 3400 MHz
L1/L2/L3 Cache Size: 64KBx4 / 256KBx4 / 8192KB
Memory Size: 16384MB DDR3 / 1333 MHz ? Dual Channel
Channel A: XMM1 4096 MB / XMM2 4096 MB
Channel B: XMM3 4096 MB / XMM4 4096 MB
BIOS Revision/Date: v7.15 03/01/2012
and it also freezes. I've tried pressing ESC as soon as the computer starts up, I've tried pressing F8 and shift and out of frustration I've pressed about everything else, uuggg
This computer is loaded with so much information that I can't lose. Please help!!
09-21-2019 09:58 PM
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