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HP Recommended
HP ENVY 4520 All-in-One Printer
Microsoft Windows 10 (32-bit)

when printing an envelope a strange font that is not readable prints.

1 REPLY 1
HP Recommended

Hi @msjo53146,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Update Firmware and drivers if not done already. Click here.

 

Check the paper, print settings, and quality of the file being printed

  • Make sure your print job is set up for optimal print quality results.
  • Check the paper type and condition: Make sure the paper is appropriate for the print job and in good condition.
  • Some paper might not absorb ink as well as others, causing faded or smeared prints. Plain paper with ColorLok technology works well for text and documents with graphics. For photos, use HP Advanced Photo Paper for best results.
  • Use clean, wrinkle-free paper. Wrinkled or curled paper can cause dark, horizontal defects.
  • Load paper according to the print side: Typically, the smoother or glossy side is the print side.
  • For inkjet printers with a rear load tray, load the print side facing up.
  • For inkjet printers with a front load tray, load the print side facing down.
  • Check the print job settings: From the application you are printing from, click File > Print, and then click Options, Printer Setup, or Preferences, or open the Paper Type/Quality or Media & Quality menu.
  • Make sure the color, paper type, paper size, and quality settings are correct for your print job.
  • Check the quality of the photo or document: Use editing tools to improve colors, brightness, contrast, and any other appearance settings. Higher-resolution photographs and graphics result in clearer prints with more accurate colors.

Print an alignment page with the HP Smart App

  • Use the HP Smart app to align the printhead.
  • Load plain white paper into the tray.
  • Open the HP Smart app, and then click the image of your printer or Printer Settings.
  • Under Tools, click Print Quality Tools, and then select Align Printer, Align Printheads, or Align.
  • An Aligning printhead message displays and an alignment page prints.
  • If the alignment page includes instructions to scan the page, follow the instructions to finish the alignment process.

EXAMPLE ALIGNMENT PAGE WITH INSTRUCTIONS TO FINISH BY SCANNING THE PAGE

Example alignment page with instructions to finish by scanning the page

 

Click here for further assistance.

 

You may also refer to this document

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.