problem in the computer

[liat5099]

Each time I turn on the computer, this message pops up, a network connection issue occurs, and the computer essentially freezes.

[Alden4]

Hi @liat5099,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error message you are seeing, "The exception (0Xe0434352) occurred in the application at location 0X00007FFA86B0FE4C," indicates that there might be an issue with a software component or system file causing the application to crash or freeze. This could be due to a corrupted file, a software conflict, or a driver issue.

Here are some steps you can try to resolve the issue.

Boot into Safe Mode

Safe Mode loads Windows with minimal drivers and could help you identify if a background process is causing the issue.

• Restart your computer.
• Press the F8 key (or Shift + F8) during startup until the Advanced Boot Options menu appears.
• Select Safe Mode and press Enter.
• See if the issue persists in Safe Mode. If it doesn’t, the problem is likely related to a third-party program or driver.

Update Drivers and Windows

Outdated drivers or system files could be causing the problem.

• Go to Settings > Update & Security > Windows Update and install all available updates.
• Update your network drivers by going to Device Manager (press Win + X and select it).
  • Expand Network adapters, right-click on your network driver, and select Update driver.
  • Choose Search automatically for updated driver software.

Run System File Checker (SFC)

This tool scans and repairs corrupted system files.

• Open Command Prompt as an administrator by right-clicking the Start button and selecting Command Prompt (Admin).
• Type sfc /scannow and press Enter.
• Allow it to complete and follow any on-screen instructions.

Run DISM Tool

The Deployment Imaging Service and Management tool can fix system image corruption.

• Open Command Prompt as administrator.
• Type the following commands one by one and press Enter after each:

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /RestoreHealth
 

• After completion, restart your computer.

Check for Malware

Malware can sometimes cause crashes and network issues. Run a full system scan using Windows Defender or any other trusted antivirus software.

[Alden4]

Perform a System Restore

If the issue started recently, performing a System Restore to a point before the error occurred might help.

• Go to Control Panel > Recovery > Open System Restore.
• Follow the on-screen instructions to restore your system to a previous working state.

Reset Network Settings

Since you mentioned a network connection issue, resetting the network settings might help resolve this problem.

• Go to Settings > Network & Internet > Status > Network Reset.
• Click Reset now and restart your computer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support