"There's an Issue with the Trusted Platform Module Data"

[DonnyWinter]

I'm not sure how to solve this issue despite the exhaustive research I've done. I've owned this HP All-in-one PC 24-dp0000wa since 2021 and have had no issues. Now, all of a sudden as of today, it boots up with this blue screen noted in the attached image saying, "there is an issue with Trusted Platform Module (TPM) data." In my exhaustive research, I saw some things noting it's connected to Bitlock. I searched my computer for that and couldn't find it. Saw that I needed a recovery key... I checked my Microsoft Account and there isn't one for this device.

How do I do? Do I just continue using my device (which works fine) without reseting the TPM? If I do reset it... what am I supposed to do about not having a recovery key? 

I'm just at a loss and a bit desperate. I work remote so I need a working device. Any help would be appreciated.

Thanks,

DW

[BeemerBiker]

A blue screen is a serious problem. Did you encrypt your disk drive?  if so, then you will need a recovery key if you do not remember the password.

 If you never encrypted your disk drive then it is likely there is some type of OS corruption causing the problem.

How to use SFC or DISM to repair Windows

There are some problem with Bitlocker and certain versions of windows as explained here

TPM has a lot of features.  I do not use all of them and my windows event viewer shows a lot of warning about TPM that are ignorable.  A blue screen is a major problem.

You can use the command tpm.msc to reset the module.  When rebooting go into the BIOS and set defaults and ensure that secure boot is enabled.  When the system reboots you will have to reenter all your password and perform any 2FA (authentications) due to passwords being reset.

[DonnyWinter]

Maybe I was a bit dramatic when conveying it at first but it isn't a standard "blue screen" like... the computer is dying type of situation.  See the image below for what pops up. I click "N" and my computer boots up perfectly fine and has for a week. Everything I've read says that I shouldn't click "Y" because I could lose all my data. I'm just not sure why it does this. 

If it helps at all, this started happening after I had to do a hard power button shut down on my computer because it was frozen. 

[BeemerBiker]

A "yes" response will require you to either reenter your passwords or to confirm by using an authenticator.

Clearly there is a problem with some device quoting the AI:

A blue screen about a Trusted Platform Module (TPM) issue often means it needs a reset, a driver update, or a setting change in the BIOS/UEFI, possibly due to a recent Windows update or driver conflict, and can sometimes be resolved by confirming it's enabled and active in your system's firmware, or by clearing its data (which requires resetting PINs/credentials)

This usually affects windows login;   If a local account then you just enter your password.  If an "email" type login to windows you will need to be online for verification and will have to create a new hello pin.  Just use the same old pin.

If the PC is used in a corporate domain there will be more passwords to authenticate.