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HP Pavilion 15.6 inch Laptop PC 15-eh1000 (2H5A6AV)

i was trying to login to my PC and got promoted with this message "your password was changed on a different device" although I have not done anything similar 

3 REPLIES 3
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Greetings @billyboy123 

 

Welcome to the HP Forum.

 

A PC sign in password change on a different device sounds like you are using a Microsoft account.

 

I see two possibilities if you are using a Microsoft account:

 

1. You changed the sign in password while using your Microsoft account on this PC or a different device.

2. Your Microsoft account is compromised.

 

Try to sign in to your Microsoft account using a browser on a different PC. You would have to contact Microsoft to reset the sign in password if your current password is incorrect.

 

Microsoft may lock the account for a while if it is compromised.

 

This is why I use a local account.

 

Regards

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@Bill_To

Hey Bill thank you for the reply, the PC I'm trying to log in to doesn't have a Microsoft account attached to it has only 2 local/user accounts, a personal and an administrative one. both do not have Microsoft accounts signed into them, is there in this case any other possible scenarios?

HP Recommended

Greetings @billyboy123 

 

My pleasure.

 

I have been using the Windows NT platform since 1998. I have never seen a local user account password change without user input on a local device unless the password change was done over the network.

 

So someone else changed the sign in password if you did not do this.

 

I can only guess your PC is compromised.

 

Regards

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