random beeping noise from a brand new gaming pc 1 week old?

[wjasmine5]

hello,

i recently bought the Hp Omen 40l gaming PC (linked below)

https://www.currys.co.uk/products/hp-omen-40l-gaming-pc-intel-core-i7-rtx-4070-ti-1-tb-ssd-10252904....

i’ve only had this pc for one week, so far had no issues with it, until now.

pc crashed, then started making beeping noises, (3 long beeps, followed by 2 short beeps)

i checked the side of the pc through the glass panel and i noticed the lighting on one of the ram sticks was off, other one remained lit (i have 2 x kingston fury ddr5 16gb rams)

immediately turned the pc off by the wall socket as my keyboard and mouse stopped interacting,

waited a few minutes, pressed the power button to turn it on, but now the pc is going through a constant power loop (lights up for about 5 seconds then goes off, and lights back up again) but wont stay on. i noticed the lights and fans are working, also that one ram stick light still remains off. 

does anybody know what is happening?

[wjasmine5]

just to add, my monitor remained connected but nothing was showing up on it at all,

also my keyboard stopped interacting with the pc so there was nothing i could do with it,

i tried unplugging all accessories (monitor, mouse, keyboard, ethernet cable) and reconnecting, but still nothing!

[Bill_To]

Hi @wjasmine5 

Welcome to the HP Forum.

It looks like you have a memory problem when you hear a 3:2 POST error code. The CPU memory controller could also have failed since the PC is now power cycling.

The PC should be in the return period if you just bought it. I would return for a refund/exchange if possible.

Or you could reseat the affected memory module or remove the module. Start the PC to see what happens.

Then try other memory modules, one at a time, in each memory slot. Start the PC each time to check for a POST.

It could be a CPU memory controller problem if the PC continues to power cycle.

Regards