-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- realtek rtl8852ae wifi 6 802.11ax pcie adapter

Create an account on the HP Community to personalize your profile and ask a question
09-30-2024 08:52 AM
My internet fails with this adapter realtek rtl8852ae wifi 6 802.11ax pcie adapter and it keeps dissapearing from device manager/network adapters. It got to the stage where it would not come on so i used an ethernet cable and now even that will not work. I have a HP desktop-94ehrdl , 8 months old
10-02-2024 11:42 AM
Hi @stevenson166,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like you're experiencing a frustrating issue with your Realtek RTL8852AE Wi-Fi adapter. Here are some steps you can take to troubleshoot the problem:
Check Physical Connections:
- Make sure the adapter is securely seated in the PCIe slot. If you're comfortable, you can open your desktop case to check this.
Update Drivers:
- Try to update the Wi-Fi adapter drivers. Go to the Realtek website or HP's support page to download the latest drivers for the RTL8852AE.
- You can also check Windows Device Manager for updates. Right-click the Start button, select Device Manager, expand "Network adapters," right-click the adapter, and select "Update driver."
Reinstall the Adapter:
- In Device Manager, right-click on the Wi-Fi adapter and choose "Uninstall device." After uninstalling, restart your computer. Windows should automatically reinstall the drivers.
Check Power Settings:
- Sometimes, power management settings can disable the adapter. In Device Manager, right-click the adapter, go to "Properties," then the "Power Management" tab, and uncheck "Allow the computer to turn off this device to save power."
Check for Windows Updates:
- Make sure your Windows is fully updated, as updates can include fixes for hardware compatibility issues.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support