cancel
Showing results for 
Search instead for 
Did you mean: 
Lucaroma
New member
1 0 0 0
Message 1 of 2
164
Flag Post

recover operating systems

HP Recommended
PC desktop HP TouchSmart 600-1220it
Microsoft Windows 7 (64-bit)

Hello! how can I install the operating system again by no longer having disk images or recovery disks

1 REPLY 1
WAWood
Level 16
Level 16
32,656 32,556 2,958 7,271
Message 2 of 2
Flag Post
HP Recommended

@Lucaroma 

Without external media, one option is to use the Internal one -- and that is known as a Factory Reset and more often than not, does not work.  That's because any number of issues can cause corruption to the Recovery information and when that happens, the reset will not work.

 

To access that, you press the Esc key repeatedly while rebooting, and when the HP Startup Menu appears, you select the option to do the reset.

 

Another option would be to use the HP cloud but that's only available for PCs built sine 2016 -- and yours is likely older than that.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation