recovered stolen desktop after almost a year, now i cant log on at all since a pin was setup

[BrookeParker84]

Hello i need help to completely factory reset my all in one hp desktop. The problem is it was stolen almost a year ago to the day and i finally have it and it has someone's pin setup and i cannot seem to get around it so i can even log into my account to do anything.

I have done a system check on the hard drive and  processor and system aboard etc check. ALL passed but i cant get into my  computer and I'm starting to get upset. I finally got it back and now this. PLEASE HELP ME

[Paul_Tikkanen]

Hi:

Your PC should be supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will factory reset the drive to its 'out of the box' condition.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this and another PC running Windows 7 or newer.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

You can download the software from the Microsoft Store:

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

Since you have to use the utility on another PC you will need to enter your PC"s product number in the tool's search window in order to proceed to make the recovery media.

The 1W761AV product number you posted is for the general model series of which many individual model numbers/product numbers are listed.

If you can't find the specific product number for your PC, enter the serial number in the search window at the link below and it will give you the specific product number for your PC.

HP PartSurfer

Once you have the product number, you have to also include #ABA to the right of the product number.