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BRIMLEYHOME
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Message 1 of 2
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Flag Post

recovering files after restart

‎11-25-2019 01:58 PM

HP Recommended
Product: pavilion 23-g017c all in one desktop

I just did a restart on my computer with an HP specialist to resolve a printer issue. I backed up my files before doing so. Now that the restart is finished I cannot find any of my files.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎11-27-2019 02:57 PM

HP Recommended

@BRIMLEYHOME
Thank you for posting on the HP Support Community.

  • Have you performed a system factory reset?
  • Could you please share the picture of the desktop? 
  • Do you remember what was performed on this computer? 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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