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BRIMLEYHOME
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Message 1 of 2
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recovering files after restart

HP Recommended
pavilion 23-g017c all in one desktop

I just did a restart on my computer with an HP specialist to resolve a printer issue. I backed up my files before doing so. Now that the restart is finished I cannot find any of my files.

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@BRIMLEYHOME
Thank you for posting on the HP Support Community.

  • Have you performed a system factory reset?
  • Could you please share the picture of the desktop? 
  • Do you remember what was performed on this computer? 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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