recovery of operating system, replaced hard drive and memory now what?

[ac1022]

My hard drive quit working on my HP Pavillion 23-g013w all in one computer. I replaced it with a new 1 TB hard drive. I also installed new 16 gb Crucial memory upgrade.   All the new "hardware " is installed in the computer  . When it came on  it said"Please install operating system on your pc" I ran the memory check and the hard drive check and they both passed.

I got this All in one at walmart 2 years ago and it did not come with the recovery disc or they have been lost. 

Is there a way to hook it up with ethernet and download the  software I need ?

If not , what is my next best option ...or  step ?

Thank you .

[WAWood]

ac1022

Hello;

Allow me to welcome you to the HP forums!

I read your post about wanting to recover your PC and wanted to help.

You said you replaced the hard drive, but how did you go about reinstalling the OS, the drivers, and the HP utilities to the new drive?

What you need in order to do that is something known as HP Recovery Media.  This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks.  You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".  If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entty and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

Note that if HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/  and http://www.restoredisks.com/

Good Luck

I am a volunteer and I do not work for, nor do I represent, HP.
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[ac1022 · Accepted solution]

Thank you for the help.  I will continue to "hold"     on the line.........  Have a nice day.

aaron

[WAWood]

Hope that works out for you.

And ... if you think my suggestions helped, please click MY post, not yours.