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‎07-27-2023 10:46 AM

HP Recommended
Product: HP Pavilion Desktop PC TP01-2000a (2Z6C8AV)

Hello my pc isn't running well, I have tried everything but to no avail

anyway some time ago I purchased a recovery USB from via the HP store

it came from the Netherlands, but is win 10, so if i factory reset my pc it will go back to win 10 ?

I can't reset it as it says error no image available, I have had help via the net regarding not being able to reset it,

scanned everything people suggested, but still get errors, so my question is will I have pay for win 11

Once I factory restore ?

thanks if anyone can help

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-27-2023 11:20 AM

HP Recommended

Hi:

 

Yes, the recovery USB will reset the PC and you will have W10.

 

To upgrade back to W11 for free, you can click on the blue Windows Installation Assistant button at the link below (1st option).

 

Download Windows 11 (microsoft.com)

View solution in original post

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3 REPLIES 3

‎07-27-2023 11:20 AM

HP Recommended

Hi:

 

Yes, the recovery USB will reset the PC and you will have W10.

 

To upgrade back to W11 for free, you can click on the blue Windows Installation Assistant button at the link below (1st option).

 

Download Windows 11 (microsoft.com)

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‎07-27-2023 11:46 AM - edited ‎07-27-2023 11:48 AM

HP Recommended

Thankyou you have been a great help,

and much appreciated

take care

steve

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‎07-27-2023 12:11 PM

HP Recommended

You're very welcome, Steve.

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