08-02-2019 11:44 AM
windows 10 reported it could not start windows. It recommended "auto repair". Auto repair failed and window recommended reinstall windows. Reinstall of windows was successful. However, some programs (apps) were deleted including HP preinstalled programs. HP Recovery Manager was one of the programs deleted. Without recovery manager I cannot reinstall HP programs. My problem is how to recover and install recovery manager.
HP's directory "D" is still on the hard drive. And I have a set of recovery disks I purchased at the same time as the computer. Can I recover recovery manager from one of these sources.
If using the recovery disk is the only option, the recovery disk are windows 7 and will, I assume, install win 7 on my machine. Will I than be able to update to my current windows 10 without having to purchase win 10.
08-02-2019 01:00 PM - edited 08-02-2019 01:05 PM
Welcome back to the forum.
I am not a HP employee.
This HP site (Link) lists all available Windows 7 software and drivers offered for download by HP. HP does not support W10 on this PC.
What HP programs are you looking for?
You could use the W7 recovery disks, install W7, and then do the W10 upgrade. W10 will activate post installation.
This seems like a lot of work to get programs HP may have included in the recovery image which are not available at the above download site.
I see HP offers quite a bit of additional software in the recovery image (Link) . So, it may be wothwhile to do this.
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- Microsoft Office Home & Student 2010
- Microsoft Office Professional 2010
- Microsoft Office Home & Business 2010
- Microsoft Office Home & Student 2010 + Adobe Acrobat X
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- Adobe Premier Elements 10
- Adobe Premier Elements 10 + Photoshop Elements 10
- Roxio Creator 2012
- Roxio Secure Burn
- Adobe Photoshop Elements 10
- Roxio PhotoSuite Deluxe
- Corel Paint Shop Pro X4
- Corel Paint Shop Pro X4 + Corel Video Studio X4
- No additional security software
- Norton Internet Security 2012 (15 month subscription)
- Norton Internet Security 2012 (24 month subscription)
- Norton Internet Security 2012 (36 month subscription)
- Britannica Desktop Encylopedia 2012
- Britannica Ultimate Reference Suite 2012
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- Craft Artist Scrapbooks
- Laplink PCMover Professional
- Professor Teaches Office 2010 and Win 7
- Quicken Willmaker Plus 2012
- Teachers Pet - Pre K