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Locked

‎05-03-2020 08:52 PM

HP Recommended
Product: Example: Pavilion 40000
Operating System: Microsoft Windows Server 2012 and older

Window is asking for a password which i dont remember or have. We it ask for forgot pass word reset. It need a USB media reset disk.

2 REPLIES 2

‎05-04-2020 09:47 AM

HP Recommended

@Grandpa5784-- 

IF you did not already create the USB password reset device, it is too late to do it now.

 

I'm really sorry that we can not help you with this, but Community policy prohibits us from assisting you in any way.

For BIOS password resets, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard for BIOS password resets, you could take the PC to a local repair facility to see if they can do it for you -- but we are unable to assist in that.

For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/ru/ru/contact-hp/phone-assist.html



I am a volunteer and I do not work for, nor represent, HP
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‎05-04-2020 09:57 AM

HP Recommended

@Grandpa5784--

 

  Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

I work on behalf of HP
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