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‎11-14-2019 03:20 PM

HP Recommended
Product: Example: Pavilion all in one 24-xa0005na
Operating System: Microsoft Windows 10 (64-bit)

hi

tried to reset computer after a while say's cannot reset .

but now face recognition and pin no longer work. tried to reset a few times but same result

will not reset.  comp is a Pavilion all in one 24-xa0005na

thanks

1 REPLY 1

‎11-14-2019 03:26 PM

HP Recommended

Hi:

 

See if your model is supported by the cloud recovery client utility.

 

With that, you can make a bootable USB recovery drive to reinstall W10.

 

See this link for how to use the utility...

 

https://support.hp.com/us-en/document/c06162205

 

You will need another working Windows PC for this task.

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