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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
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Message 1 of 2
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reset

HP Recommended
Example: Pavilion all in one 24-xa0005na
Microsoft Windows 10 (64-bit)

hi

tried to reset computer after a while say's cannot reset .

but now face recognition and pin no longer work. tried to reset a few times but same result

will not reset.  comp is a Pavilion all in one 24-xa0005na

thanks

1 REPLY 1
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Message 2 of 2
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HP Recommended

Hi:

 

See if your model is supported by the cloud recovery client utility.

 

With that, you can make a bootable USB recovery drive to reinstall W10.

 

See this link for how to use the utility...

 

https://support.hp.com/us-en/document/c06162205

 

You will need another working Windows PC for this task.

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