11-14-2019 03:20 PM
tried to reset computer after a while say's cannot reset .
but now face recognition and pin no longer work. tried to reset a few times but same result
will not reset. comp is a Pavilion all in one 24-xa0005na
11-14-2019 03:26 PM
See if your model is supported by the cloud recovery client utility.
With that, you can make a bootable USB recovery drive to reinstall W10.
See this link for how to use the utility...
You will need another working Windows PC for this task.