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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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11-14-2019 03:20 PM
Product: Example: Pavilion all in one 24-xa0005na
Operating System: Microsoft Windows 10 (64-bit)
hi
tried to reset computer after a while say's cannot reset .
but now face recognition and pin no longer work. tried to reset a few times but same result
will not reset. comp is a Pavilion all in one 24-xa0005na
thanks
1 REPLY 1
11-14-2019 03:26 PM
Hi:
See if your model is supported by the cloud recovery client utility.
With that, you can make a bootable USB recovery drive to reinstall W10.
See this link for how to use the utility...
https://support.hp.com/us-en/document/c06162205
You will need another working Windows PC for this task.
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