restore system

[mumbles70]

trying to restore HP pavilion 690 disk won't load windows get funny pixelated screen then just stops no screen nothing

[Paul_Tikkanen]

Hi:

The only suggestion I can offer is this...

You can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

Since you have to use the utility on another PC, you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is: 3LA37AA#ABA

[mumbles70]

tried with little success. really need a CD with all recovery input bootable. HP wants some out of warranty service aide sign up. phooey!! i got this from my sister she was having issues .  i got it working till i tried to update video card, then all went to junk. now i got a big paper weight, windows refuse to reload. can't find a recovery cd? any help would be appreciated

thanks

[Paul_Tikkanen]

You're very welcome.

HP has not sold recovery CD's in years.

All recovery kits are now on USB flash drive.

HP does not sell a recovery kit, so the only suggestion I can offer would be to buy one from this vendor at the link below.

Computer Surgeons - Windows 10 Home Recovery Kit Part Number L50579-001 For DT PC Model Number 690-0...