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‎01-16-2022 12:18 PM

HP Recommended
Product: HP DeskJet Plus 4155 All-in-One Printer
Operating System: Microsoft Windows 11

How do I send my printer back? Does Fed Ex Pick it up? Does it cost anything?

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2 REPLIES 2

‎01-16-2022 02:27 PM

HP Recommended

@sobejeri -- have you talked to HP Support? Did they issue a "RMA" ("Return of Materials Authorization") document?  That document identifies your printer, your personal details, and authorizes HP to repair/replace your computer, and the location of the nearest HP Authorized Service Centre.

 

It is possible that you must pay to ship your printer to HP.  Only HP Support can tell you that.

 

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‎01-16-2022 06:53 PM - edited ‎01-16-2022 06:53 PM

HP Recommended

@sobejeri

Unfortunately, HP has made it a nightmare to get support in the US.  You have to go to the website below, enter product information, and only THEN, are you provided a case number and contact information.

 

USA/Canada HP contact info: https://support.hp.com/us-en/contact-hp


We have no information we can provide you, so you must do this yourself.

 

And yes, if they agree to the return, they will send you a shipping label so you do not have to pay for it.



I am a volunteer and I do not work for, nor represent, HP
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