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HP Recommended
desktop 374 LGAD HP pavillion gaming 690
Microsoft Windows 10 (64-bit)

HI, 
I've been using the "rom family ssid 843b" update since I installed it, but I can't access my windows profile on this pc anymore. The other 2 profiles on the pc work fine. How can I get it back or uninstall this update please?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello
it is generally not possible to uninstall a bios update like this
that said, you indicate that you have two profiles that work, if I understood correctly, in which case, there is probably no connection
Please be more specific about this profile issue.
what exactly is going on?
You will probably be forced to recreate a profile, once done recover the data from the damaged profile
when you are sure that everything is ok, you can delete this profile

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Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

View solution in original post

1 REPLY 1
HP Recommended

Hello
it is generally not possible to uninstall a bios update like this
that said, you indicate that you have two profiles that work, if I understood correctly, in which case, there is probably no connection
Please be more specific about this profile issue.
what exactly is going on?
You will probably be forced to recreate a profile, once done recover the data from the damaged profile
when you are sure that everything is ok, you can delete this profile

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
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