scam

[dgstarke]

I had a problem and a tech wanted me to download a program giving him access to my computer which I did. He got the printer set up then wanted 4

$400 for a virus protection program. A year later my hard drive crashed on a computer 1 year old. We replaced the hard drive and the next day my phone rang with the same guy wanting to know whats wrong with my computer. Then he tells me a trojan malware attack killed my hard drive. Then trys to sell me another program. Red alerts went off in my head and I disabled the program and hung up the phone. His # [content removed], is this a familar #?

[Dragon-Fur]

@dgstarke 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

I am sorry this happened to you.

Phone numbers don't matter -- like nearly everything else, a phone number can be spoofed, tricked, hidden, or otherwise not be legitimate. 

Next,

Letting someone into your computer...

If you are satisfied the rat did not do additional damage to your system and did not leave other bits of doom in your File System, than all good.  Personal choice.  If you are suspicious, at the very least, scan your entire system with the best anti-malware and anti-virus software you have.

By the way, I'd not use any software sold to me by a scam outfit to scan the system for malware or virus bits.

Consider that anything on the computer to which the thief had access might be compromised.  This includes documents, photos, passwords in unencrypted files, medical records, personal information, email.

A year after the fact is a bit late - perhaps consider changing your passwords.

READ – Be Informed – Be Aware

 HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

 HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

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