screen broken

[ifath_]

so my laptop screen cracked, i've owned this device for a week and not once have i dropped it, scracthed it or shut it agressively yet a large crack has formed throughout my screen that is continuesly growing. i have a year factory warranty on it however hp will take this as a CID fault therefore it won't be covered and i don't know what to do. touchscreen won't even work and I don't understand how it could get damaged this fast. The battery also runs extremely fast and it keeps telling me to reset my laptop to update however it just doesnt update. i spent 800 pounds on this for the beginning on sixthform and i dont have the funds to now purchase the hp carepack but i believe this should be a free repair as i have not done anything. i'm quite disappointed and almost regret my purchase and i've struggled so much trying to find a support email i could send a message to for help so i;ve come on here. i'm only sixteen and i need this laptop for school so please respond. 

[sandytechy20]

@ifath_

Welcome to the HP support community.

I understand that the notebook screen is broken, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers