• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Omni 220-1150xt All in One
Microsoft Windows 10 (64-bit)

I will be viewing or typing and screen will flask red, green, yellow, white and then black as it shuts down.  No definite time frame noted  Then I must boot again from the beginning

 

1 REPLY 1
HP Recommended

@barbamato

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP Omni 220-1150xt CTO Desktop PC. I read that while using the PC, the screen will flash red, green, yellow, white and then black as it shuts down. I'd like to assist you with this case.

 

To provide an accurate resolution, I need a few more details: 

  • Did any hardware changes take place on the PC recently?
  • Did any software changes or updates happen on the printer?
  • Does the PC shut down by itself after displaying a multi colored screen?
  • Does the PC overheat?

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Shutdown the PC.
  • Disconnect the power cable and any other cables attached to it. Disconnect all devices from the PC.
  • Press and hold the power button of the PC for 10 seconds and then release it.
  • Reconnect the power cable, keyboard and mouse only.
  • Power on the PC. Immediately keep hitting the f10 key on the keyboard (7-10 times) and the PC will boot to the BIOS screen. 
  • Let the PC be in the BIOS screen for sometime. Please observe the screen in BIOS and check if the issue persists or not. 
  • Also, please check if the PC shuts down in the BIOS.

If the issue persists in the BIOS then it indicates towards a hardware issue and you may reachout to our HP phone support to explore the service options for the PC.

 

I hope this information helps. Let me know what happens. Cheers! 🙂

 

 

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.