screen touch is not working properly, facing ghost touch problem

[Bhoomi]

product Number: W2K45UA

Even after trying so many ways to solve ghost touch problem, I couldn't solve this myself, so I m asking for help here.

if I enable screen touch, I m facing ghost touch(multiple touches at once) problems. 

if I reinstall my OS, I won't face ghost touch problem until I shut down and open it once. if once shut down it, I m facing this problem.. this problem is from beginning only.

Need urgent help.

[Kumar0307]

@Bhoomi, Welcome to the HP Support Community!

Let us try these steps to resolve this issue:

Make sure the screen is clean and no dust is accumulated.

Kindly perform the steps mentioned under 'Touch screen responds inaccurately' in this document - Troubleshooting Touch Screen Issues.

Post the test results in your next post.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Bhoomi]

@KUMAR0307, Hi Kumar. thanks for your response I tried every way but it didn't work. if I reboot/restart my lappy after doing some settings, it will work good but once I shut down my laptop and start it, ghost touch will occur, it won't stop, even I couldn't disable it until I keep lappy near AC to cool it down at least for 3-4 hours. In the beginning, I thought it might be some OS problem (i thought because my OS might not be installed properly) so I reinstalled it. but it also didn't work (after reinstallation I thought it worked good and I was so happy but once I shut down lappy and on it. my happiness has gone).  I think, I explained it briefly. please provide me a solution for this. I like this lappy so much, its working fine apart from screen touch. I don't want to change it too. if I couldn't solve this, I might change my lappy

[Kumar0307]

@Bhoomi

I understand your concern. This could be a hardware issue as you have reinstalled the OS. To conclude this, did you run the hardware test on the screen as mentioned in that document?

What was the result?

Keep me posted.